Parks Victoria is aware of a broader data issue affecting Bookeasy, our external booking service provider, and reports of suspicious WhatsApp messages being sent to some customers about their Parks Victoria bookings.

We are working urgently with Bookeasy to understand the issue and proactively communicating with our customers who may be impacted.

As a precaution, we have temporarily suspended all new campsite bookings while we investigate.

Existing bookings remain valid

Existing bookings have not been cancelled and remain valid.

While we investigate, we are also temporarily unable to make changes or modifications to existing bookings.

What customers should do

If you receive an unexpected WhatsApp message about a Parks Victoria booking:

• do not click on any links
• do not provide payment details or other personal information
• do not make a payment in response to the message.

Parks Victoria does not communicate with customers via WhatsApp.

We understand these messages may be concerning for customers and are treating the matter seriously. We will provide a further update as soon as more information is available.